Commerce IV
Commerce 4 Second Year B.Com Sem 4 MCQ Collection
01) Vital inventory items are maintained in _________ stock
High
low
Moderate
No
Answer: High
02) Six Sigma is for ________ improvement.
Organisational
Process
Material
Marketing
Answer: Process
03) External failure cost results in customer___________.
Dissatisfaction
Satisfaction
Fulfillment
Delight
Answer: Dissatisfaction
04) __________ is a component of SERVQUAL model.
Dependability
Ability
Reliability
Rationality
Answer: Reliability
05) The International Organisation for Standardisation is located in________.
Finland
Scotland
England
Switzerland
Answer: Switzerland
06) _______________ is the father of TQM
W.E. Deming
Ishikawa Kaoru
Joseph Juran
Anthony Francis
Answer: W.E. Deming
07) Quality Circle is a __________ group of workers.
voluntary
formal
informal
selective
Answer: voluntary
08) ________ is the father of quality circles.
W.E. Deming
Ishikawa Kaoru
Joseph Juran
Anthony Francis
Answer: Ishikawa Kaoru
09) TQM places emphasis on __________ approach.
Defect free
Defective
Corrective
Participative
Answer: Defect free
10) The current series of ISO 9000 is _______.
9001: 2008
9001:2010
9001: 2005
9001: 2000
Answer: 9001: 2008
11) SIPOC stands for suppliers, input, process, Output_________.
Creditors
Consultants
Customers
Controller
Answer: Customers
12) _______________ refers to the primary operating characteristics of a product
Performance
Durability
Serviceability
Reliability
Answer: Performance
13) _______________ popularized the concept of Kaizen.
Joseph Juran
Masaaki Imai
W.E. Deming
Anthony Francis
Answer: Masaaki Imai
14) ______________ control is concerned with end result of quality.
Inventory
Quality
Material
Money
Answer: Quality
15) __________ represents a customer oriented, quality focused management philosophy.
TQM
SQC
Quality Circle
EOQ
Answer: TQM
16) ______________ technique enables the workers to check the quality of items before they are passes on to the next operation.
SQC
Quality Assurance
Quality Circle
Quality at Source
Answer: Quality at Source
17) ______________ is a set of strategies, techniques and tools for process improveement.
Quality Control
Quality Circles
Six Sigma
Kaizen
Answer: Six Sigma
18) Under six sigma the black belt team member is the one that has achieved the ___________ skill level.
highest
lowest
moderate
No
Answer: highest
19) The concept of quality circle was first popularized by ___________________.
Peter Drucker
Joseph Juran
Ishikawa Kaoru
W.E. Deming
Answer: Ishikawa Kaoru
20) Internal failure cost is incurred __________ to transfer of ownership to the customer.
Prior
Before
After
When
Answer: Before
21) Quality ______________ refers to those aspects against which quality of a product can be measured.
order
aspect
dimensions
Control
Answer: dimensions
22) Service quality is assessed from the ________ perspective.
employees
dealer
Customers
supplier
Answer: Customers
23) _____________ refers to meeting specifications of a product.
Servicability
Aesthetics
Conformance
Features
Answer: Conformance
24) In DMAIC, D stands for _____________
Divide
Down
Dark
Define
Answer: Define
25) In Kaizen, Kai stands for ___________.
change
efforts
problem
right
Answer: change