Commerce 4 MCQ Collection (Semester 4 Part 2)


Commerce IV


Commerce IV

Commerce 4 Second Year B.Com Sem 4 MCQ Collection


01) Vital inventory items are maintained in _________ stock

High
low
Moderate
No

Answer: High

02) Six Sigma is for ________ improvement.

Organisational
Process
Material
Marketing

Answer: Process

03) External failure cost results in customer___________.

Dissatisfaction
Satisfaction
Fulfillment
Delight

Answer: Dissatisfaction

04) __________ is a component of SERVQUAL model.

Dependability
Ability
Reliability
Rationality

Answer: Reliability

05) The  International Organisation for Standardisation is located in________.

Finland
Scotland
England
Switzerland

Answer: Switzerland

06) _______________ is the father of TQM

W.E. Deming
Ishikawa Kaoru
Joseph Juran
Anthony Francis

Answer: W.E. Deming

07) Quality Circle is a __________ group of workers.

voluntary
formal
informal
selective

Answer: voluntary

08) ________ is the father of quality circles.

W.E. Deming
Ishikawa Kaoru
Joseph Juran
Anthony Francis

Answer: Ishikawa Kaoru

09) TQM places emphasis on __________ approach.

Defect free
Defective
Corrective
Participative

Answer: Defect free

10) The current series of ISO 9000 is _______.

9001: 2008
9001:2010
9001: 2005
9001: 2000

Answer: 9001: 2008

11) SIPOC stands for suppliers, input, process, Output_________.

Creditors
Consultants
Customers
Controller

Answer: Customers

12) _______________ refers to the primary operating characteristics of a product

Performance
Durability
Serviceability
Reliability

Answer: Performance

13) _______________ popularized the concept of Kaizen.

Joseph Juran
Masaaki Imai
W.E. Deming
Anthony Francis

Answer: Masaaki Imai

14) ______________ control is concerned with end result of quality.

Inventory
Quality
Material
Money

Answer: Quality

15) __________ represents a customer oriented, quality focused management philosophy.

TQM
SQC
Quality Circle
EOQ

Answer: TQM

16) ______________ technique enables the workers to check the quality of items before they are passes on to the next operation.

SQC
Quality Assurance
Quality Circle
Quality at Source

Answer: Quality at Source

17) ______________ is a set of strategies, techniques and tools for process improveement.

Quality Control
Quality Circles
Six Sigma
Kaizen

Answer: Six Sigma

18) Under six sigma the black belt team member is the one that has achieved the ___________ skill level.

highest
lowest
moderate
No

Answer: highest

19) The concept of quality circle was first popularized by ___________________.

Peter Drucker
Joseph Juran
Ishikawa Kaoru
W.E. Deming

Answer: Ishikawa Kaoru

20) Internal failure cost is incurred __________ to transfer of ownership to the customer.

Prior
Before
After
When

Answer: Before

21) Quality ______________  refers to those aspects against which quality of a product can be measured.

order
aspect
dimensions
Control

Answer: dimensions

22) Service quality is assessed from the ________ perspective.

employees
dealer
Customers
supplier

Answer: Customers

23) _____________ refers to meeting specifications of a product.

Servicability
Aesthetics
Conformance
Features

Answer: Conformance

24) In DMAIC, D stands for _____________

Divide
Down
Dark
Define

Answer: Define

25) In Kaizen, Kai stands for ___________.

change
efforts
problem
right

Answer: change






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