IT Infrastructure Management Unit 4 MCQ

IT Infrastructure Management

Unit 4 MCQ

WEEK 3 MCQ IT INFRASTRUCTURE MANAGEMENT

01. IT Service Lifecycle of MOF is comprised of --------------manage layer and --------------phases.

1. one manage layer and four phases
2. one manage layer and three phases
3. three manage layer and three phases
4. three manage layer and four phases

Correct Answer: one manage layer and three phases

 

02. Which of the following IT service management is not a sub process of Service delivery process?

1. Service level management
2. Financial Management
3. Configuration Management
4. Capacity Management

Correct Answer: Configuration Management

 

03. Which of the following must be accounted while choosing the structure of the IT organization?

1. Business strategy, organizational culture
2. Customer size, cost factors
3. Man power needed, required skills
4. Business goals, customer inputs

Correct Answer: Business strategy, organizational culture

 

04. The diagram that defines the functionality of actors is called

1. Business system context diagram
2. IT management system context diagram
3. Use- case diagram
4. Managed Business system context diagram

Correct Answer: Use- case diagram

05. A system-context diagram provides

1. Low-level view of a system
2. High-level view of a system
3. Middle – level view of a system
4. Moderate-level view of the system

Correct Answer: High-level view of a system